Customer information and terms & conditions

1. Scope of Application

These customer information and General Terms and Conditions shall apply to all orders placed through the website www.lapuella.com (the "Website") of Design Accessories Oy. Placing an order with us indicates your acceptance of these terms and conditions. Changes to these General Terms and Conditions will only be effective if they are confirmed by us in writing. This also applies to any change to this written form clause.

2. Parties to the Purchase Agreement

This Website for the sale of goods via the Internet is operated by Design Accessories Oy, Jousenjänne 6 G, 02120 Espoo Finland, which is legally represented by Katarina Ylikorkala as Managing Director. This is where you can place complaints or assert warranty claims. Our customer service can be contacted for any questions: customerservice@lapuella.com

3. Conclusion of a Purchase Agreement

Any orders from you on our Website constitute a binding offer to conclude a purchase agreement with Design Accessories Oy. The binding purchase agreement only comes into existence when we accept your order either on the website or by sending you an e-mail or written communication or by dispatching the goods ordered. The goods and price information on our Website is subject to change without notice. You will be charged the price displayed on the Website at the time of your order.

4. Reservation of performance in case of goods not being available

If goods you ordered are not available within 30 days of your order we can withdraw from the purchase agreement even if we have confirmed acceptance of your order. If we withdraw from the purchase agreement we will immediately inform you of this and will immediately refund the consideration already paid by you for these goods.

5. Price and additional costs

The total amount of your order, including all taxes and costs such as packaging and delivery is displayed at the end of the check out process. All prices are in Euros (€) and they include Finnish tax (24 %) by default. Correct taxes are calculated in the ordering process after you have selected the delivery location.

6. Terms of Payment

You can pay with credit card with PayPal or, if you are from Finland, you can use cash on delivery (Postiennakko). Packing and delivery costs are calculated after you have selected the delivery location. Go to the Shopping Cart to read more information about ordering, delivery methods and shipping costs. You may not make any set off against our claim for payment unless the amount set off is not disputed by us or has been the subject of a final and binding judgment against us.

7. Shipping information and Reservation of Title

The goods will be delivered to the delivery address as stated by you and through a delivery service appointed by us. We will make every effort to deliver the goods on the date you requested, but we cannot make a binding statement on this. The goods remain our property until we have received payment in full.

8. Returns Policy

Design Accessories Oy products are of high quality and manufactured with high standards. However, if you are not completely satisfied with your purchase from lapuella.com you can return the unworn goods within 14 days of receipt for either an exchange or refund. No reason needs to be stated. If you exercise this right of withdrawal you are no longer bound to the agreement and we will refund any payments you have made in respect to this agreement. When returning goods the item/s needs to be in its original and unused condition accompanied by the gift purse. In order to cancel the agreement it is sufficient to send, within the two weeks period, a notice in writing or on a permanent data carrier to the address specified above in paragraph 2, or to send the goods back to the address Design Accessories Oy, Jousenjänne 6 G, 02120 Espoo, Finland. If you cancel the purchase agreement you have to send back the goods within 30 days after the cancellation. You must pay the direct costs of returning the goods and take reasonable care of the goods until they are dispatched.

9. Warranty

Jewelry comes with a 3 month warranty against manufacture faults. This warranty does not cover wear and tear, accidental damage or loss, or if the items purchased have been mistreated or misused in any way. Proof of purchase must be presented if the goods are to be returned under warranty. If you believe your product is faulty, you need to send proof of purchase as well as the item to our head office and we will assess the items. We can tell immediately whether the item has been damaged or if there is a manufacturer’s fault. The item will be replaced and returned to you as soon as possible. Design Accessories Oy will contact you on the safe arrival of your products. If the product being returned under warranty is discontinued or unavailable, we will contact you to arrange replacement with another item of similar design or equal value. It is recommended that any parcel being returned to us by mail should be sent via registered mail with insurance cover, as Design Accessories Oy takes no responsibility for lost, stolen or damaged goods sent in the mail. The Id badge necklaces are jewelry designed to carry items not heavier than 30 grs in office environments. They are not designed to be worn when performing heavy duty tasks, for example: gardening, cleaning etc. Care must be taken with usage of the necklaces and they must be treated and used with special care, especially necklaces containing porous or soft gems, as they will chip easily. Example: mother of pearl, turquoise etc. Colors may eventually tarnish depending on how often it is worn, and what substances come in contact with it. This does not mean the product is faulty.

10. Limitation of Liability

Design Accessories Oy is not liable for damages, unless damages have been caused by intent or by gross negligence. In no event Design Accessories Oy shall be liable for indirect damages. Should Design Accessories Oy, notwithstanding the foregoing, be liable for damages, than liability will be limited to the purchase price. The above liability limitations apply to all claims for damages no matter on what legal grounds, inclusive of tortuous acts; they do not apply to potential liability according to the regulations on product liability. The exclusion or the limitation of the liability for damages according to the above paragraphs also applies to potential claims against employees or authorised representatives of Design Accessories Oy.

11. Prohibition of Assignment

You may assign your contractual rights to a third party only with Design Accessories Oy's prior written consent.

12. Privacy Policy

We collect and use customer information to give a superior service, to provide the customer with convenient access to our products and services, and to make a wider range of products available. In addition, we use the information to keep our customers up to date on the latest product announcements, special offers, and other developments that we think customers would like to hear about. We will only use your personal details to fulfill our obligations to you and we do not send your information to third parties.

13. Applicable Law

The agreements concluded under the inclusion of these General Terms and Conditions are subject to the law of Finland. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

Contact information

Design Accessories Oy
Jousenjänne 6 G, FI-02120
Finland
Tel. +358 40 1612589
E-mail customerservice@lapuella.com
Trade Register Number: 2172542-2