Ordering

Are all items shown on your website in stock?
Yes. If the product has has an 'In Stock' message then we have it here, ready to send. We work very hard to keep our stock levels as accurate as possible. Occasionally errors do occur, although they are rare.

How do I order? You order by clicking on the “Buy now” –button on the product page and after that on the checkout –button on the right hand top of the page. After that you will need to either register yourself as a customer or then fill in your email and password if you are a returning customer. If you wish, you can seperately subscribe for our newsletter at: http://www.lapuella.com/join_us

Payment

What payment methods do you accept? You can pay either though PayPal or by payment on delivery (Finland only). You can find more information on PayPal at www.paypal.com

Costs

What is the total price of each product? The price of each product can be seen on the product page. In addition a delivery cost of 4,50 € will be attached to your order. No other costs are attached.

Delivery

When will I get my order?
Depending on the amount of orders, our promise is that we sent all orders in 2 to 3 days from receiving your order, therefore a deliverytime of 5 working days is our target.

NORDIC Customers
You will receive your product within 1 to 2 working days after dispatch, which means a deliverytime of 5 working days.

International Customers
To Europe 2-3 working days after dispatch, rest of the world 4-6 working days after dispatch.

Do you deliver to my country?
You can order to majority of countries e.g. Austria, Belgium, Bulgaria, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, United Kingdom, United States.

How much does the delivery cost?
We charge a flat rate of 4,50 € for the shipping and delivery cost.

How can I track my order?
You can track your order through your personal account.

Returning Goods

Do I have to pay postage to return any unwanted goods?
Yes, you will need to pay postage to send goods back to us.

About Us

Do you have a shop?
No, at the moment we do not have La Puella shop, but we are interested in building a retailer network.

Pick up from the store -option entails picking up products either from our function in Espoo.

Do you have a catalogue?
No, all of our products are visible on our web shop www.lapuella.com.

How can I receive regular information on you? Please join our La Puella family by subscribing to our newsletter at: http://www.lapuella.com/join_us

How can I contact you? The best way to contact us is to send an email to customerservice@lapuella.com.